FAQ

• We offer Basic and Premium memberships which will allow you to immediately receive a USA address you can use to shop online in USA. Click here to apply for a membership.
• View and compare our membership options to decide which is best for you. Basic membership is intended for those shipping single packages while Premium membership is intended for those shipping multiple packages (as they can take advantage of the multiple-package discounts and FREE consolidation). Basic membership has 5 days of FREE storage while Premium has 30 days of FREE storage.

People from all over the world want to buy products from USA because of three (3) main reasons:

USA retailers typically don’t ship overseas due to five (5) main reasons:

HUGE savings with our Priority shipping rates.

Expert Logistics Personnel

Transparent Pricing

PREPAY duties & taxes!

SHIP more, SAVE more!

When purchasing products from USA retailers you must use ShopUSA's address in USA as your very own shipping address:

The most important piece of information that needs to be included is your Member ID. This information we use to identify owner’s of packages when they arrive to our warehouse. If this information is missing, there will be a delay in the shipment.

ShopUSA ships to over +100 countries. See a list of the countries we ship to by going to our Sign-Up page here .

When purchasing products from USA retailers you must use ShopUSA's address in USA as your very own shipping address:

The most important piece of information that needs to be included is your Member ID. This information we use to identify owner’s of packages when they arrive to our warehouse. If this information is missing, there will be a delay in the shipment.

There are many ways to save money when shopping from USA retailers including:

When a package gets delivered to us, we suggest that you examine the packaging in pictures to see if box can be sized-down. This will save you money on shipping costs as shipping charges are often based on the Dimensional weight. Dimensional weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height in inches (L x W x H), then dividing that total by the “DIM Factor.” The industry standard DIM Factor is 139.

ShopUSA offers a FREE basic picture inside all packages that arrive in our warehouse. You can request more detailed photos for an extra charge by choosing "Extra Services" in Login page. This can be useful when you want to know if all of your items have arrived. You can also contact the shipper to make sure all products have been shipped before creating a ship request.

If USA retailer shipped the wrong product(s) to our warehouse, then we suggest you contact the retailer right away. You can choose to return your items through Login page by choosing "Extra Services". You simply select the package(s) you want to return and click "RETURN". You have three options: 1. You can purchase a shipment label from us, 2. Upload your own shipment label or 3. If USA retailer provides free return label inside package you can notify us accordingly. Consolidated Package's not possible to return.

As a PREMIUM member (for only $1.99 per month), you can request a consolidation from ‘Extra Services’ in Login page for FREE. Our warehouse staff will use their expertise to consolidate multiple boxes into as few boxes as possible. In most cases, we will be able to reduce your dimensional weight which will, in turn, reduce the "shipping" portion of your final rate. Please note that any extra "handling" incurred before the consolidation will not be reduced. Our shipping calculator will only estimate your "shipping & handling" before consolidation, not after.

The product(s) might be a Dangerous Good or include Hazardous Material. ShopUSA has a strict policy on not allowing Dangerous Goods material inside warehouse or to be shipped internationally. In this case, ShopUSA reserves the right to dispose or return item(s) to shipper at an extra charge if we receive a product with this description.

Yes. ShopUSA opens each and every package when it arrives at our USA warehouse. Our trained personnel will take a basic picture inside the box, measure the dimensions of each package and weigh the package. This information is used to estimate the shipping charges to your final destination as well as determine if a product contains hazardous material

No. ShopUSA does not provide any form of temperature-controlled storage or transportation. ShopUSA reserves the right to dispose or return item(s) to shipper at an extra charge if we receive a product with this description.

Common items that require refrigeration are as follows: frozen foods, temperature-sensitive medications, perishable foodstuffs, dry ice and chocolate.

After we receive your shipment request, please allow for up to 36 hours for carrier to pickup package(s) from our warehouse. ShopUSA only tenders packages to couriers on business days (Monday to Friday), not including certain U.S. holidays.

In some cases, high-value merchandise and shipments may require additional paperwork to comply with U.S. government regulations. This may result in additional processing time for your shipment.

Shipments containing certain animal products, including feathers, animal skin and mother-of-pearl may require review to ensure compliance with U.S. Fish and Wildlife (USFWS) regulations. You may experience additional processing time for shipments containing these items.

Shipments that contain items shown on Restricted Items list for a particular country will require additional review by ShopUSA compliance team. Although, it is the customer’s duty to ensure that product(s) sent to ShopUSA’s warehouse are in fact legal for export.

Retailers often ship parts of the same order from different warehouses or at different times. Some product(s) may also have to be shipped in different packaging due to size and weight restrictions. This shipping practice may entail that we receive two or more packages for same order.

We receive and sign for packages Monday through Friday. When we receive a package you will be informed via e-mail. Please allow up to 24 hours for a package to be registered into our system from the time it arrives to our warehouse. For us to register packages properly to your account, your name and member ID must appear on package. If it does not have both of those then you may experience delays. Please contact us with tracking number if you think we received your packages but do not see them in login page.

Yes. We accept shipments to our ShopUSA warehouse from any retailer or individual seller.

Please make sure that your e-mail is valid. You can change your e-mail by logging into ShopUSA.com We also recommend that you add our domain ShopUSA to your “Safe Senders” list. You need to also check your Spam filters and make sure all e-mail from ShopUSA goes straight to your main inbox.

ShopUSA is not liable for any lost packages that have not been signed for. Please request a delivery signature to avoid these circumstances.

Once carrier picks up your package(s) from our warehouse, delivery time can be as early as 1-3 days with Priority shipment method!

Once your packages arrive at our warehouse, you can view them in your Login page. You can request to ship packages separately or together. You can save up to 40% on shipping & handling by shipping packages together. Before you ship, you can request "Extra Services" like Re-Packing, More Detailed Photos and much more.

Shipping & Handling charges include handling in USA warehouse and shipping to your doorstep in home country. Individual charges are also itemized for requests that were made by you involving: Re-Packing and More Detailed Photos. Please note that shipping charges do not include customs fees, tariffs or taxes.

Once you know the Dimensional and Actual Weights of packages then you can determine the shipment costs to your doorstep in local country. To calculate the cost, we recommend that you use our “Shipping Calculator” located in the header of ShopUSA.com. You can also see your shipment costs in your Log-In page.

If you choose to PREPAY the duties and taxes then you will not be invoiced separately upon delivery (assuming the product information you provide to us is accurate – you as the ‘importer’ are responsible for any penalties imposed by local customs). This prepaid service is ONLY available if the total product value of your shipment is below $500 and/or you are using Priority or Economy shipment methods.

You can also choose to have duties and taxes COLLECT where Local customs will invoice you separately upon delivery. Collection method depends on destination country.

Large package surcharge ($71) applies if package has a billable weight greater than 90 lbs. and/or if (2 x width) + (2 x height) is greater than 130 inches. Additional handling ($11) applies if any one side of package is greater than 48 inches, if seconds longest side is greater than 30 inches and/or if actual weight is greater than 70 lbs.

$20 filing fee (EEI) is applicable if product value of shipment is greater than $2,500.

Dimensional weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height in inches (L x W x H), then dividing that total by the “DIM Factor.” The industry standard DIM Factor is 139.

• Dimensional weight (chargeable pounds) = Length x Width x Height (inches) / 139 (DIM Factor).

Large items that have a low actual weight relative to their size – like pillows and bean bags will result in a larger Dimensional Weight than Actual Weight. Some people refer to this as “Volumetric Weight”.

Actual weight is the weight of the package when put on a scale.

Billable weight is the measurement that we use to determine the Shipping Costs. If Dimensional weight is higher than Actual weight then Dimensional weight is used as “Billable Weight” measurement and vice versa.

You are charged for shipping costs when you process your ship request.

Please make sure that you have enough funds to cover your shipping costs before you request to ship. Our payment processor will verify if funds are available or if card information is correct before accepting your shipment request.

No. Fuel surcharges are added by all major carriers, but ShopUSA does not add a fuel surcharge at this time. This policy provides the best possible value to our customers.

Yes. Dangerous Goods or Hazardous Material is not allowed in ShopUSA’s warehouse. ShopUSA reserves the right to dispose or return item to shipper if product(s) fall in this category. Certain product(s) are also restricted into certain countries. Please refer to FedEx’s Dangerous Goods and Hazardous Materials policy” to make sure that your product is, in fact, legal for export. Please also check with your Local customs.

We are providing detailed list of Restricted & Prohibited Goods will not be shipped to India from USA based on Category.

Login to ShopUSA.com and choose "Account Settings" in Login menu. If you are a PREMIUM member you can downgrade to BASIC membership where you have NO monthly fees. If you want to cancel your BASIC membership altogether, please contact us.

We accept Visa and Mastercard. We hope to offer more payment options in the near future. We unfortunately can not accept payment cards from following countries: Afghanistan, Bahamas, Bosnia and Herzegovina, Botswana, Cambodia, Ethiopia, Ghana, Guyana, Iraq, Laos, Pakistan, Serbia, Sri Lanka, Trinidad and Tobago, Tunisia, Uganda, Vanuatu.

In order to reduce international transaction fees, ShopUSA consolidated all individual charges onto one invoice at the time of shipping. The invoice will detail each individual charge for each service you requested. We will total all charges and show them as the total cost for the package(s) you are choosing to ship and charge the total amount to the payment method chosen.

There are several reasons why your bank or financial institution may decline your credit card (see below). Please check with your bank or financial institution for more detailed answers.

• Payment type has insufficient funds.
• Payment provider has placed a hold on your funds.
• The payment type has expired.
• The security code is incorrect.

If you are still receiving notices that your payment method has declined, please contact us at

All ShopUSA pricing is displayed in US dollars.

Yes. ShopUSA is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

The security code, commonly known as the “card verification number” (CVN) or “card verification value” (CVV), is a special three or four digit code printed on the front or back of your card (depending on your payment type). Banks commonly use this code to prevent fraud and some banks may decline transactions that do not include this code.

For more information about Security Codes or Card Verification Numbers, please contact your bank or financial institution.

We will provide local customs with the product categories and total invoice amounts that you provide to us in the checkout process. If categories or invoice amounts chosen by you are incorrect, then you may be penalized by Local customs. To determine the costs of these charges you can use the calculator on our front page. Prepaying duties & taxes through ShopUSA is available when total product value is under $500 and/or when Priority and Economy shipment methods are chosen.

Insurance can be purchased in checkout process for 3% of total shipment costs (including shipping, duties & taxes (if prepaid), product value and any other relevant charges). The whole shipment must be insured, not individual items. We recommend insuring every shipment in the unlikely event that something happens to your goods. In the event that your shipment is damaged upon delivery or lost, we will assist you with the claims process. For damaged items, you will need to follow these steps:
Insurance will be covered during checkout process for 3% of total shipment costs (including shipping, duties & taxes (if prepaid), product value and any other relevant charges). The whole shipment must be insured. In the event that your shipment is damaged upon delivery or lost, we will assist you with the claims process.
For damaged items, you will need to follow these steps:
   1.   Provide us with detailed photos of the damaged item(s)
   2.   Provide us with photos of inside and outside the packaging
   3.   File a Damage Report filed with the carrier locally
   4.   Provide us with a copy of merchant invoice or receipt showing the purchase price
   5.   Provide us with proof of salvage value (if applicable)
All claims must be filed no later than 7 days from delivery date. Each claim will be evaluated by insurance provider who will decide if claim is valid or not. In case claim is deemed invalid by insurance provider and/or evidence to support claim is insufficient, you will not be compensated for any damage/loss.
Please note, you may NOT file a claim for damage or loss if you do NOT select to insure your shipment.