FAQ

• We offer Basic and Premium memberships which will allow you to immediately receive a USA address you can use to shop online in USA. Click here to apply for a membership.
• View and compare our membership options to decide which is best for you. Basic membership is intended for those shipping single packages while Premium membership is intended for those shipping multiple packages (as they can take advantage of the multiple-package discounts and FREE consolidation). Basic membership has 10 days of FREE storage while Premium has 30 days of FREE storage.

People from all over the world want to buy products from USA because of three (3) main reasons:

USA retailers typically don’t ship overseas due to five (5) main reasons:

HUGE savings with our Priority shipping rates.

Expert Logistics Personnel

Transparent Pricing

PREPAY duties & taxes!

SHIP more, SAVE more!

When purchasing products from USA retailers you must use ShopUSA's address in USA as your very own shipping address:

The most important piece of information that needs to be included is your Member ID. This information we use to identify owner’s of packages when they arrive to our warehouse. If this information is missing, there will be a delay in the shipment.

ShopUSA ships to over +100 countries. See a list of the countries we ship to by going to our Sign-Up page here .

We ship all of our packages by air working together with our partners FedEx. We ship large volumes of packagesas Personal and Company/Commercial Shipment which ensures us very economy rates which we pass on to you.

It is very easy to ship packages with ShopUSA.

Yes. Once sign up process completed immediately you will be provided Virtual USA Address with unique Member Id. Now you’re ready to start shopping! Make sure all your shipments include the address of the ShopUSA warehouse and your unique member id. Any packages shipped to ShopUSA with an incomplete or inaccurate address will be delayed.

If you are having difficulty registering with ShopUSA, reach our India support on +91 7305 605 605 or Send an E-Mail to india@shopusa.com

We're sorry to hear you would like to cancel your membership, and will work with you to resolve any issues you may be experiencing. You may consider switching from a Premium to Basic membership, which has no monthly fee. To change your membership:

Login into your ShopUSA Account.

We understand our member's concerns regarding confidentiality, and it is our policy never to sell or give away any member information. The privacy of our members is of utmost importance to us. Details can be found in our Privacy Policy.

A business day is considered every official work day of the week. These are the days between and including Monday through Friday, and do not include public holidays and weekends. ShopUSA Warehouse opened Morning 8 AM to Evening 4 PM.

ShopUSA has been exporting products anywhere in India since 2003 with2-4 days deliveries. 100% assurance on every package. ShopUSA works with trusted Courier and all packages shipped with real time tracking.

If you’re not able to find, kindly reach us (mail us india@shopusa.com)

When purchasing products from USA retailers you must use ShopUSA's address in USA as your very own shipping address:

The most important piece of information that needs to be included is your Member ID. This information we use to identify owner’s of packages when they arrive to our warehouse. If this information is missing, there will be a delay in the shipment.

There are many ways to save money when shopping from USA retailers including:

You can find the address of ShopUSA warehouse for each respective country at login page (bottom of page). You can enter the provided Address, City, State, Country, Zip Code, Telephone number accordingly along with your Name and unique Member Id during online shopping at USA stores.

You can track your package through the tracking link or tracking number provided by the USA Online Store/Retailer before it arrives at our overseas warehouse. Once it arrives at our warehouse, we will send you an email whenever there is an updated delivery status of your package.

When a package gets delivered to us, we suggest that you examine the packaging in pictures to see if box can be sized-down. This will save you money on shipping costs as shipping charges are often based on the Dimensional weight. Dimensional weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height in inches (L x W x H), then dividing that total by the “DIM Factor.” The industry standard DIM Factor is 139.

ShopUSA offers a FREE basic picture inside all packages that arrive in our warehouse. You can request more detailed photos for an extra charge by choosing "Extra Services" in Login page. This can be useful when you want to know if all of your items have arrived. You can also contact the shipper to make sure all products have been shipped before creating a ship request.

If USA retailer shipped the wrong product(s) to our warehouse, then we suggest you contact the retailer right away. You can choose to return your items through Login page by choosing "Extra Services". You simply select the package(s) you want to return and click "RETURN". You have three options: 1. You can purchase a shipment label from us, 2. Upload your own shipment label or 3. If USA retailer provides free return label inside package you can notify us accordingly. Consolidated Package's not possible to return.

As a PREMIUM member (for only $1.99 per month), you can request a consolidation from ‘Extra Services’ in Login page for FREE. Our warehouse staff will use their expertise to consolidate multiple boxes into as few boxes as possible. In most cases, we will be able to reduce your dimensional weight which will, in turn, reduce the "shipping" portion of your final rate. Please note that any extra "handling" incurred before the consolidation will not be reduced. Our shipping calculator will only estimate your "shipping & handling" before consolidation, not after.

You can easily track your packages. Steps to Track: login into your Account - Menu bar - Tracking - Track.

Yes, we offer Repack into Small and Repack into Secure. Based on request, our warehouse team check the possibilities and complete it accordingly.

The product(s) might be a Dangerous Good or include Hazardous Material. ShopUSA has a strict policy on not allowing Dangerous Goods material inside warehouse or to be shipped internationally. In this case, ShopUSA reserves the right to dispose or return item(s) to shipper at an extra charge if we receive a product with this description.

Yes. ShopUSA opens each and every package when it arrives at our USA warehouse. Our trained personnel will take a basic picture inside the box, measure the dimensions of each package and weigh the package. This information is used to estimate the shipping charges to your final destination as well as determine if a product contains hazardous material

No. ShopUSA does not provide any form of temperature-controlled storage or transportation. ShopUSA reserves the right to dispose or return item(s) to shipper at an extra charge if we receive a product with this description.

Common items that require refrigeration are as follows: frozen foods, temperature-sensitive medications, perishable foodstuffs, dry ice and chocolate.

After we receive your shipment request, please allow for up to 36 hours for carrier to pickup package(s) from our warehouse. ShopUSA only tenders packages to couriers on business days (Monday to Friday), not including certain U.S. holidays.

In some cases, high-value merchandise and shipments may require additional paperwork to comply with U.S. government regulations. This may result in additional processing time for your shipment.

Shipments containing certain animal products, including feathers, animal skin and mother-of-pearl may require review to ensure compliance with U.S. Fish and Wildlife (USFWS) regulations. You may experience additional processing time for shipments containing these items.

Shipments that contain items shown on Restricted Items list for a particular country will require additional review by ShopUSA compliance team. Although, it is the customer’s duty to ensure that product(s) sent to ShopUSA’s warehouse are in fact legal for export.

Retailers often ship parts of the same order from different warehouses or at different times. Some product(s) may also have to be shipped in different packaging due to size and weight restrictions. This shipping practice may entail that we receive two or more packages for same order.

We receive and sign for packages Monday through Friday. When we receive a package you will be informed via e-mail. Please allow up to 24 hours for a package to be registered into our system from the time it arrives to our warehouse. For us to register packages properly to your account, your name and member ID must appear on package. If it does not have both of those then you may experience delays. Please contact us with tracking number if you think we received your packages but do not see them in login page.

Yes. We accept shipments to our ShopUSA warehouse from any retailer or individual seller.

Please make sure that your e-mail is valid. You can change your e-mail by logging into ShopUSA.com We also recommend that you add our domain ShopUSA to your “Safe Senders” list. You need to also check your Spam filters and make sure all e-mail from ShopUSA goes straight to your main inbox.

Premium membership offers a number of benefits:

Free Consolidation: Based on your request ShopUSA combine your packages from multiple stores, and you can save up to 85% on shipping!

Low shipping rates: Premium members enjoy an extra up to 40% discount on shipping rates.

Free storage: Premium members can hold packages for up to 30 days at no charge to maximize package consolidation savings.

Once carrier picks up your package(s) from our warehouse, delivery time can be as early as 1-3 days with Priority shipment method!

Once your packages arrive at our warehouse, you can view them in your Login page. You can request to ship packages separately or together. You can save up to 40% on shipping & handling by shipping packages together. Before you ship, you can request "Extra Services" like Re-Packing, More Detailed Photos and much more.

Shipping & Handling charges include handling in USA warehouse and shipping to your doorstep in home country. Individual charges are also itemized for requests that were made by you involving: Re-Packing and More Detailed Photos. Please note that shipping charges do not include customs fees, tariffs or taxes.

Once you know the Dimensional and Actual Weights of packages then you can determine the shipment costs to your doorstep in local country. To calculate the cost, we recommend that you use our “Shipping Calculator” located in the header of ShopUSA.com. You can also see your shipment costs in your Log-In page.

If you choose to PREPAY the duties and taxes then you will not be invoiced separately upon delivery (assuming the product information you provide to us is accurate – you as the ‘importer’ are responsible for any penalties imposed by local customs). This prepaid service is ONLY available if the total product value of your shipment is below $500 and/or you are using Priority or Economy shipment methods.

You can also choose to have duties and taxes COLLECT where Local customs will invoice you separately upon delivery. Collection method depends on destination country.

Large package surcharge ($71) applies if package has a billable weight greater than 90 lbs. and/or if (2 x width) + (2 x height) is greater than 130 inches. Additional handling ($11) applies if any one side of package is greater than 48 inches, if seconds longest side is greater than 30 inches and/or if actual weight is greater than 70 lbs.

$20 filing fee (EEI) is applicable if product value of shipment is greater than $2,500.

Dimensional weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height in inches (L x W x H), then dividing that total by the “DIM Factor.” The industry standard DIM Factor is 139.

• Dimensional weight (chargeable pounds) = Length x Width x Height (inches) / 139 (DIM Factor).

Large items that have a low actual weight relative to their size – like pillows and bean bags will result in a larger Dimensional Weight than Actual Weight. Some people refer to this as “Volumetric Weight”.

Actual weight is the weight of the package when put on a scale.

Billable weight is the measurement that we use to determine the Shipping Costs. If Dimensional weight is higher than Actual weight then Dimensional weight is used as “Billable Weight” measurement and vice versa.

You are charged for shipping costs when you process your ship request.

Please make sure that you have enough funds to cover your shipping costs before you request to ship. Our payment processor will verify if funds are available or if card information is correct before accepting your shipment request.

No. Fuel surcharges are added by all major carriers, but ShopUSA does not add a fuel surcharge at this time. This policy provides the best possible value to our customers.

Yes. Dangerous Goods or Hazardous Material is not allowed in ShopUSA’s warehouse. ShopUSA reserves the right to dispose or return item to shipper if product(s) fall in this category. Certain product(s) are also restricted into certain countries. Please refer to FedEx’s Dangerous Goods and Hazardous Materials policy” to make sure that your product is, in fact, legal for export. Please also check with your Local customs.

We are providing detailed list of Restricted & Prohibited Goods will not be shipped to India from USA based on Category.

It takes around 24 to 48 hours to reach our warehouse from USA online stores. Once package arrives at our warehouse within few hours, we will make arrangements, weigh and measure the size of the package in the warehouse to be ready for shipment to India. We will send you a notification once it is ready to be sent to India.

Since we ship by air, transit times is usually between 4 to 7 business days. There could be delays due to Airlines, Customs Clearance and Public holidays in India which are out of our control. Our main objective is to deliver your packages as soon as possible.

Each package leaving United states needs to pass through the Customs in India. This is where they are checked by the government officials to make sure that the packages do not contain illegal substances and also assessed duties and taxes according to the value of the contents of the packages.

We take care documentation and clearance process to clear all the packages through customs. When filling out the package contents on our website, please make sure that you declare all the package contents and their values. Wrong or false information may result in delays and penalties.

As per Indian Regulations under Customs and the US Census Bureau require you to accurately represent the price pf package which you paid with store in USA. Based on your information we generate Commercial Invoice for Customs by entering the information provided while creating ship request. The Commercial Invoice lists the Category, package value, Number of units (Quantity) and Description of the items. Without package information shipment will not move from warehouse and what information is enter should match with products inside the package.

There are several reasons why you may be unable to submit a ship request:

• Any service request raised for that package. Like Consolidation, Repacking, More Detailed Photo etc…
• May that package contain Dangerous Goods
• May package crosses Shipment limit (Weight)

If you’re not able find, reach our support on india@shopusa.com

Shipping multiple packages to India direct from online stores can be very costly. With ShopUSA Combine Packages (consolidation), our experts combine your packages into a single package.

Note: While combining package, we remove original boxes which comes with products.

No.

No, ShopUSA and Carrier will take care of Documentation and Clearance in India until Receiver or Indian Customs requested for appoint Agent. And your shipment will be delivered at your doorstep in India.

Login to ShopUSA.com and choose "Account Settings" in Login menu. If you are a PREMIUM member you can downgrade to BASIC membership where you have NO monthly fees. If you want to cancel your BASIC membership altogether, please contact us.

We accept Visa and Mastercard. We hope to offer more payment options in the near future.

In order to reduce international transaction fees, ShopUSA consolidated all individual charges onto one invoice at the time of shipping. The invoice will detail each individual charge for each service you requested. We will total all charges and show them as the total cost for the package(s) you are choosing to ship and charge the total amount to the payment method chosen.

There are several reasons why your bank or financial institution may decline your credit card (see below). Please check with your bank or financial institution for more detailed answers.

• Payment type has insufficient funds.
• Payment provider has placed a hold on your funds.
• The payment type has expired.
• The security code is incorrect.

If you are still receiving notices that your payment method has declined, please contact us at

All ShopUSA pricing is displayed in US dollars.

Yes. ShopUSA is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

The security code, commonly known as the “card verification number” (CVN) or “card verification value” (CVV), is a special three or four digit code printed on the front or back of your card (depending on your payment type). Banks commonly use this code to prevent fraud and some banks may decline transactions that do not include this code.

For more information about Security Codes or Card Verification Numbers, please contact your bank or financial institution.

We will provide local customs with the product categories and total invoice amounts that you provide to us in the checkout process. If categories or invoice amounts chosen by you are incorrect, then you may be penalized by Local customs. To determine the costs of these charges you can use the calculator on our front page. Prepaying duties & taxes through ShopUSA is available when total product value is under $500 and/or when Priority and Economy shipment methods are chosen.

No. All ShopUSA pricing is displayed/billed in US dollars.

If you plan to send a wire transfer/net banking to ShopUSA, please contact our India support for instructions and important information.

No problem. You can opt for wire transfer/Net Banking.

Receiver can pay Custom duty amount at the time of delivery in India.

In India, custom duties are calculated at local port. Customs duty valued based on package total invoice which you provided while creating Ship Request. We can help you to do documentation, but final decision on evaluation is determined by India Customs officer. We cannot provide any estimates for custom duties, please check with your local customs office for additional information.

Custom duty charges are not included with shipping charges until receiver opt for Prepay. If receiver opted Collect, Custom charges are confirmed by customs officer at destination country (India) and cannot be estimate at time of ship request. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more. Please contact our customer support team if you have additional questions on custom duties.

Insurance can be purchased in checkout process for 3% of total shipment costs (including shipping, duties & taxes (if prepaid), product value and any other relevant charges). The whole shipment must be insured, not individual items. We recommend insuring every shipment in the unlikely event that something happens to your goods. In the event that your shipment is damaged upon delivery or lost, we will assist you with the claims process. For damaged items, you will need to follow these steps:
Insurance will be covered during checkout process for 3% of total shipment costs (including shipping, duties & taxes (if prepaid), product value and any other relevant charges). The whole shipment must be insured. In the event that your shipment is damaged upon delivery or lost, we will assist you with the claims process.
For damaged items, you will need to follow these steps:
   1.   Provide us with detailed photos of the damaged item(s)
   2.   Provide us with photos of inside and outside the packaging
   3.   File a Damage Report filed with the carrier locally
   4.   Provide us with a copy of merchant invoice or receipt showing the purchase price
   5.   Provide us with proof of salvage value (if applicable)
All claims must be filed no later than 7 days from delivery date. Each claim will be evaluated by insurance provider who will decide if claim is valid or not. In case claim is deemed invalid by insurance provider and/or evidence to support claim is insufficient, you will not be compensated for any damage/loss.
Please note, you may NOT file a claim for damage or loss if you do NOT select to insure your shipment.

We take the utmost care of your packages during shipping, but it is possible that they might be damaged during shipping. In case of a damage/missing, you can file claim by reaching our support (Mail to us india@shopusa.com).

You will find Unique Link from your login page under Refer A Friend Section. You can send Referral Link directly by entering your friend Email Id. Also you can share on Social Media Platforms like Facebook, Twitter, and LinkedIn with Single Click.

Curious? Read on

Your friends need to register on ShopUSA through your unique link and complete ship request process. You can track the progress of your invited friends at any time from your login page under Refer A Friend Dashboard.

If you require any further assistance, reach our support (Mail to us india@shopusa.com).

Your friends must complete one ship request after registering with ShopUSA through your unique link for you to receive your rewards. If an invited friend registers on ShopUSA and completes ship request without using your unique link, it will not count towards your rewards.

Your unique link does not expire, and is available for you to share as long as you are a registered ShopUSA Member.

If you require any further assistance, reach our support (Mail to us india@shopusa.com).

Refer as many people as you can. More referrals, will give additional benefits.

If you require any further assistance, reach our support (Mail to us india@shopusa.com).

You can share your unique link with anybody, as many times as you want to. However, your friends that register on ShopUSA through your link must not be Member of ShopUSA.

If you require any further assistance, reach our support (Mail to us india@shopusa.com).

It may take 5 days after your friend purchases a product and shipped through ShopUSA using your unique link. You will get a notification email when your $10 can be used.

Your friend may only use one referral link. However, there is no limit to the amount of people that can use a single link. So, share, share, and share!